Email Address Collector

Common Issues

The F.A.Q. section was created by gathering the mostly asked problems related to Email Address Collector™, so please browse through the following F.A.Q. sections, as they will probably provide the answer to your problem...

Windows related issues:
3.1. Which Windows versions are supported by Email Address Collector™?
3.2. Which are the currently supported email client applications?
3.3. I installed Qualcomm Thunderbird and Email Address Collector™ doesn't work anymore. What can I do?
3.4. Is there any known conflict between Email Address Collector™ and other Outlook add-ons?

3.1. Which Windows versions are supported by Email Address Collector™?
3.2. Email Address Collector™ is designed to be installed and used under any of the following Windows versions: Win95, Win98, Win98 SE, WinMe, WinXP (Home or Pro), Win2000 (Pro or Server)

3.2. Which are the currently supported email client applications?
3.2. Email Address Collector™ can collect email addresses from the following email programs:
MS-Outlook 97, MS-Outlook 2000, MS-Outlook 2002 (or XP), Outlook Express 4, Outlook Express 5, Outlook Express 6, Qualcomm Thunderbird 4.0 and Qualcomm Thunderbird 5.1.

3.3. I installed Qualcomm Thunderbird and Email Address Collector™ doesn't work anymore. What can I do?
3.3. Email Address Collector™ is using the MAPI functions to parse and extract email addresses from the popular email client applications. If you have installed Thunderbird AFTER you had previously installed Outlook Express or MS-Outlook, the Thunderbird package will overwrite the standard MAPI functions with its own code. For security reasons, Thunderbird creates a backup of the initial MAPI functions. In order to restore your settings and to correctly run Email Address Collector™, you need to run the file named fixmapi.exe. You can find this file on your System folder (usually, it is c:\Windows\system or c:\winnt\system32).

3.4. Is there any known conflict between Email Address Collector™ and other Outlook add-ons?
3.4. No, according to our tests, Email Address Collector™ does not conflict with any other Outlook add-ons. However, please understand that we can not test our product's compatibility with every of the thousands of products which are available on the Internet.